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I Built a 24/7 Customer Support AI Agent Using Grok Bot in 19 Minutes (Step by Step Guide)

Point a bot at the support mailbox. It reads new mail against a knowledge base and parks a reply for you.

Chris Eyropper Source ↗

For

People whose product mail is already a real inbox, not a helpdesk rewrite.

When you're done

New support mail gets a draft. You approve. Nothing goes out on its own.

How

  1. 01
    Point it at the support mailbox.

    The address customers already write to. Not your personal inbox.

  2. 02
    Watch new mail only.

    When it lands, draft there.

  3. 03
    Draft against a knowledge base.

    Park the reply. Do not send.

  4. 04
    You approve.

    Then it can watch the next one.

Notes

What's good: the job is the inbox you already have. The catch: the public transcript is the ask, not a full runbook. Keep send off until a draft looks like you.

Prompt

Support inbox
Connect to Google Workspace and specifically my support mailbox so that you can handle any customer support inquiries that come through to this email address whenever they land in the inbox and draft messages for my approval that you can send back to customers.

Do not send until I approve.

https://www.youtube.com/watch?v=bUALqTpUze0 transcript, lightly trimmed

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